How to reach us
The fastest way to get help is through the in-app Help center, where you can open a support ticket and see our replies in a thread. We aim to respond as quickly as we can.
Quick answers
How does mining work?
Mining on WeCanna means watching ads in timed sessions we call Proof of View. Each session runs about 30 minutes on our servers, and when it finishes you can claim CxC to your balance. You get up to 25 free sessions in each 24-hour window, which resets automatically. See the About page for the full walkthrough.
What are boosters and do I need them?
Boosters add extra mining sessions on top of your 25 free daily sessions, so you can keep earning after you've used your free ones. They're completely optional — you never have to buy anything to use the platform, and your free sessions come back the next day.
My session didn't credit / the timer looks stuck.
Session timing runs on our servers, so it stays accurate even if you switch tabs or your screen sleeps. If a completed session didn't credit, open a support ticket in Help with the rough time it happened and we'll look into it.
How do I redeem CxC, and how does the reserve work?
Internal CxC is redeemable against our reserve at a set floor price, subject to coverage staying healthy and per-user daily caps. The reserve is backed only by real outside assets (like USDC and POL) — we never count our own CxC as backing. The full mechanism is explained on the About page.
I paid for a booster but didn't get it.
Card and PayPal payments usually apply within a moment. If a purchase didn't land, open a Help ticket with the approximate time and amount and we'll reconcile it. Please don't retry the payment multiple times.
Is my CxC real money?
CxC is a rewards token for using the platform — think of it as points you earn for your time. It is redeemable against the reserve at the floor price, but it is not a security or an investment. See What CxC is and isn't.
How do I delete my account or my data?
Open a Help ticket asking to close your account, and we'll walk you through it. See our Privacy Policy for what data we hold and your choices.
Things that help us help you
When you open a ticket, including these makes it much faster for us to sort out:
- Your username on the platform.
- Roughly when the issue happened (date and time).
- What you expected to happen, and what actually happened.
- For payments: the approximate amount and how you paid.